Edison Soft Color LED Bulb
Edison Soft Color LED Bulb
Brand: Capitolfixture
SKU: DP--A4
Type: Light Bulbs
Stock: In Stock
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Product Specifications:
Bulb type: LED soft filament
Bulb shape: round glass
Wattage: 1.8W
Brightness: 121 lumens
Voltage: 128V
Dimmable? Yes, dimmable.
Size: 3.2 inches wide x 6.5 inches high
Light Color: Warm White 4000K
Material: Acrylic
Head: Standard E27 medium head Standard
Decorative use: home lighting, chandeliers, wall lamps, art installations
Note: 1.Please use the correct socket size for your lamp (e.g., E26/E27)
2.Always turn off power before installation or replacement
3.Avoid using in sealed or overheated environments unless specified
Shipping policy
Logistics and Shipping Policy
Thank you for choosing our store to shop! We are committed to providing you with timely and reliable delivery service. Below is a detailed logistics and shipping policy to help you understand shipping costs, times, courier services, and the process of dealing with lost packages.
1. Delivery area and cost
Delivery Area: Within the United States
Shipping Fee: 0
Express/Postal Service: UPS, FedEx
Order Deadline: 11:00PM Time Zone: (GMT08:00) Pacific Standard Time (Los Angeles)
Processing Time (days): 1-3 days Mon-Sat
Transit time (days): All Destinations Shipment Time: Mon-Sun 5-7 days
Total Delivery Time: Processing Time (days) + Transit Time (days) ) All destinations: 6-9 business days
2. Parcel Tracking Information
After your order is shipped, you will receive a confirmation email containing your parcel tracking number and a link to the corresponding courier company, through which you can check the shipment status of your parcel in real time.
Package tracking information is usually updated within 24 hours. If you do not see any updates during this time, please be patient or contact our customer service team.3.
3. Process for handling items lost in transit
We take the security of our parcels very seriously, but for unforeseen reasons parcels may be lost in transit. Below is the process for handling lost parcels:
Lost Parcel Confirmation:
If your package was not delivered on time, please first check the status of the package using the tracking information provided. If the tracking information shows that the package has been delivered but you have not received it, please contact your local courier immediately, usually a package will be stored at a nearby post office or security office.
Contact Customer Service:
If the package is indeed lost, please contact customer service within 7 business days. Please provide your order number, tracking number and information about the parcel and we will assist you in investigating and contacting the courier company.
Compensation or Refund:
Once we confirm the parcel is lost, we will make a claim with the courier company and offer you a full refund or reshipment (you can choose according to your personal needs).
Caution:
The courier company will usually take responsibility for the parcel during transportation, but the store will not be responsible if the lost parcel is lost after delivery to your specified address. We recommend that you ensure that your address information is accurate and that you provide the correct shipping address.
4. Note
ADDRESS CONFIRMATION: Please confirm your shipping address at the time of purchase. The store will not be responsible if your package cannot be delivered due to wrong or incomplete address.
Duties and Taxes:All areas are tax free
Shipping Delays: Courier companies may cause shipping delays due to weather, holidays or other uncontrollable factors. We will try our best to notify you at the first time.
Refund policy
Refund policy
Return and Refund Policy
Thank you for shopping with us! We strive to provide high-quality products and services. If you're not completely satisfied with your purchase, we offer a clear and easy-to-understand return and refund policy. Please read the following policy for details on how to initiate a return or refund and the process for various situations.
1. Return and Refund Request Process
Eligibility:
You may request a return or refund within 80 days of receiving your order. The product must be unused, in its original condition, and include all original packaging and accessories.
2.Request Process:
a. To initiate a return or refund, please contact us via email or our customer support platform with the following information:
Order number
Product name and quantity
Reason for return/refund
Photos (if applicable, e.g., damaged or defective items)
b. Our customer service team will respond to your request within 1-3 business days, confirming the next steps for your return.
3.Return Address:
Please contact customer service to receive the return address. If applicable, we will provide you with a prepaid return label.
4.Returning the Item:
1. You are responsible for the cost of return shipping unless the product is defective or incorrect. Please return the item as per the provided instructions.
2. Different Return/Refund Scenarios and Timelines
1.Exchanges:
If you wish to exchange an item (e.g., change the color, size, or model), please request an exchange within 80 days of purchase.
Once we receive the returned item, we will process the exchange.
You will need to cover the cost of return shipping, and the item must be in unused condition.
2.Change of Mind (e.g., no longer need the product):
If you simply changed your mind and no longer want the product, you can request a return within 80 days.
The return shipping cost will be the responsibility of the customer, and the product must be in its original packaging, unused, and unopened.
3.Defective Items:
If you receive a defective product, please contact us within 7 days of receiving the item for a refund or exchange.
We will cover the return shipping costs and provide a full refund or exchange depending on the situation.
4.Damaged Items:
If your item is damaged during transit, please contact us within 3-5 days of receiving the product. Provide photos of the damage and your order details.
We will issue a full refund or exchange at no additional charge to you, including return shipping.
5.Incorrect Products:
If you receive the wrong product (e.g., wrong color, size, or model), please contact us within 7 days of receiving the item.
We will offer you a full refund or send you the correct product, with return shipping costs covered by us.
6.Undelivered Items:
If you haven’t received your order, please contact us within 80 days. We will investigate the issue with the shipping carrier and either send a replacement or issue a refund.
7.Order Cancellation:
If you wish to cancel your order, please contact us within 24 hours of placing your order. If the order has already been shipped, cancellations are no longer accepted, but you may return the item based on our return policy.
3. Refund Timeline
Refund Processing Time:
Once we receive the returned item and inspect it, we will process your refund within 3-5 business days.
Refunds will be issued to the original payment method, and it may take 3-5 business days for the refund to appear in your account, depending on your payment provider or bank.
4. Refund Method
Refund to Original Payment Method: Refunds will be processed through the same payment method used for the original purchase, including credit card, PayPal, or other payment platforms. If your payment method is no longer valid, we will arrange an alternative refund method with you.
5. Return Deadline
All returns must be requested within 80 days from the date of receipt. Returns requested after this period will not be accepted.
If you have any questions or need assistance, please don’t hesitate to contact our customer service team. We are here to help you!
6.Contact Us
If you have any questions or need assistance, please don't hesitate to contact us:
Phone:+1 (302) 525-1816
Email:support@capitolfixture.com
Service Hours : Mon to Sat 8:00AM - 11:00PM